Beverly Florist - Carroll's Florist

Pamela did an amazing job! Right away she called me to talk thru my online order and what I wanted. We discussed options and great detail. Being memorial day she wasn't sure if she was gonna get it out same day, but then delighted me by delivering it so much earlier than I expected just after noon same day! And they were beautiful. Thank you so much Pamela you've earned a new customer for sure. Maria

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Florist's Response:

Maria, thank you soooo very much for your flower order and this kind message, too!
It was a pleasure to chat with you over the details of your order.
Happy your happy!
Much appreciated!

The Lynch Park arrangement was lovely. I am not much of a flower arrangement person when it comes to funerals. It was a very small, beautiful floral design. Perfect and simple for me to send just a small thought. Pam was wonderful in calling me as she was concerned about the size. It worked out fine for my needs. At the internment service it was placed right next to the urn and looked lovely. Thank you. Dale

A beautiful bouquet and wonderful delivery!

Excellent, excellent service!!! Highly recommend! I ordered an arrangement going to a business, and I accidentally gave them the business's old address. They promptly called me and worked to deliver it on the scheduled day, even though the new address was in another town and they were very busy with a major holiday. Great local florist with superior service and very personable staff! Thanks so much for a wonderful experience!!

Awesome arrangement, it made my sister’s day so much brighter! And thank you for the extra effort in delivery. It’s not an easy place to navigate.

Wonderful , thank you

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Florist's Response:

My pleasure and much appreciated too!
Thank you!

The owner faced exceptional challenges delivering this one. She’s provide great communication and attempted heroic events to deliver these despite every hurdle the Beverly street department has thrown in her way. Way and above what most others would do. Friendly, honest, and a very nice person who understood what the flowers would mean to someone in mourning.

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Florist's Response:

Awwww, thank you soooo much for this review communication. You know, without your kindness and understanding of my detailed (insanely out of the ordinary) delivery challenges, it helped me get through the Beverly road blocks surrounding the delivery location. Unfortunately, 3 road construction companies weren't in sync with detours or blocked roadway access, every single route, shortcut, were met with "blocks" holes in road and no sidewalks to allow passage.
You've gone "above & beyond" by expressing your humanity & calm support, understanding and caring for me, my business, too!
Much appreciated your multiple offers to pay extra for the 2.5 mile delivery that took 1.25 hours, driving in circles, bypassing through rt 128 to Wenham for the opposite access entrance to this road. I truly appreciated your offer to compensate my essesive travel time, miles and gas consumption. I couldn't, wouldn't feel right taking from you, it wasn't your fault or even aware of the major errors the city of Beverly has imposed on myself, and no doubt, many others. The recipient had already gone through this. Imagine? An homeowners unable to reach his own home. Love to know how the fire department or emergency vehicle would reach homeowners, or a fire.
Beverly needs to do much better....
Someone hasn't done their job efficiently.
Thank you, so much for this review

Second time using you guys from Connecticut. You always take a chance with florists but I was very pleased the first time and was certainly not disappointed this time. When the flowers I picked were unavailable Pamela reached out and ask what I wanted to do. I left it in her capable hands and the flowers delivered were gorgeous. Customer service, value and quality are all 5+ star. I love that I get a picture of what was delivered. No surprises just happiness. Thanks guys!

The florist was so thoughtful and you can tell she really cares about her work and customers. Thank you Caroll's Florist for a wonderful experience!

Wonderful service. The flowers are so beautiful and my friend absolutely loves the little teacup. Thank you so much!!!

I have to order flowers from Down Under for my family in Mass and it's always a risk as it just a website - but I have to say these were the most beautiful flowers I've ever ordered and the recipient was blown away! The bouquet was even more beautiful in person than what it looked like online. The beautiful owner took time to talk with me when I needed to be sure they would be delivered on time, the owner personally delivered the flowers! Communication was fantastic, service outstanding, and one of the most beautiful bouquets I ever purchased. I would highly recommend them to all and I know I will be using them again & again. Do NOT hesitate to use this wonderful, local shop with an owner and floral arranger who really cares :)

Excellent customer service and prompt delivery of some beautiful flowers at the last minute. Pamela was extremely helpful!

Loved being able to order online as I was sending from out of town. My mother in law loved!

My mother in law loved this bouquet! I was extremely happy w:the quick turnaround around time for processing and delivery! Thank you!

Fantastic job, beautiful flowers and thank you for being so caring at the drop off location. Put a big smile on the recipients face! Thank you!

Beautiful!!!

Pamela went above and beyond to deliver the flowers.
thank you so much.

Nice Flowers , Delivered on Time, Will Buy Again.

Easy and beautiful flowers

I was ordering on line for a delivery in another state. Carroll's Florist was terrific in making sure it got to where it was going in spite of the fact I did not have the exact address. Followed up with a detailed email about what happened and confirmed that the flowers were delivered. Along with a follow up email. You don't find that kind of service everywhere anymore. Many thanks Carroll's Florist. Very much appreciated.

Pam listened to exactly what I had in mind and the result was perfection! My mom loves her arrangement and the special meaning it represents. Thank you, Pam. Thank you, Carroll’s Florist. You never disappoint!
Tammy White Dickinson